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Warranty Policy

Warranty Policy

Have An Issue?

If you have a technical issue or any questions about your Dynamo product(s), please get in touch with your closest authorized DYNAMO Dealer. If your product has a defect due to faulty components or workmanship, your Dealer will be able to troubleshoot any issues you may be experiencing.

Limited Warranty

Dynamo warrants to the original retail purchaser that the products shall be free, under normal use and maintenance, from any defects in material or workmanship for the warranty periods set out below, subject to the qualifications, exclusions, conditions and limitations set out in this warranty statement.

Standard Warranty Periods

  • BLDC MOTOR- 1 Year or 25000Km whichever is earlier
  • BATTERY – 2+1 years or 30,000 kms (Lithium Battery) 1 year (Lead Battery) whichever is earlier
  • CHARGER – 12 months.

Products Not Requiring A PDI

Products in Accessory categories (excluding trailers) do not require a PDI but do require proof of purchase as a condition of any warranty claim.

General Exclusions

This warranty does not cover:
  • Products used other than in accordance with their intended use or the use instructions / parameters set out in the relevant User Manual
  • Products that have been misused, involved in an accident, neglected or abused
  • Products used for competition including but not limited to racing or trials
  • Products used for rental purposes or any commercial application other than those for which the Product is intended and which have been specifically approved by DYNAMO
  • Products that have been improperly assembled, or where repairs have been made other than by an DYNAMO certified technician
  • Products that have not been maintained or serviced in accordance with the instructions set out in the relevant User Manual
  • Products altered or modified in any way from the manufacturer’s specifications
  • Parts requiring replacement or repair as a result of normal wear and tear.

Owners Obligations

Where a User Manual is supplied with a Product, the purchaser of the Product and ultimate end user must review the Manual to understand the operations, limitations, maintenance and care instructions for the Product. Whilst EV and Portable Power Supplies have fewer moving parts than a combustion engine vehicle or technology they still require maintenance to ensure continued safe operation. Every Product will need scheduled maintenance and care, to ensure your warranty is maintained. This will increase the Product’s lifespan and reduce life time maintenance.